💳 Account Management
4 articles
Moves, Adds and Changes
MAC assistance for existing customers
MAC is an acronym for Move, Add, Change. MAC requests involve changes to a current customer’s Account and Services. MAC requests are billable based on the reque…
Return Merchandise Authorization (RMA)
RMA Procedure
Suspected hardware issues should first be reported to NEWT Support by calling 1-877-777-7118 for troubleshooting purposes. Alternatively, an email can be sent t…
Billing and Invoicing
Billing Inquiries and How to Make Payments
For general inquiries regarding billing or invoicing or any relevant changes to your billing account information, please email billing@fibernetics.ca or by call…
Customer Support Details Guide
Customer Support Information
This Customer Support Details (CSD) guide outlines NEWT’s standard engagement and support processes for NEWT Managed PBX (“ VOICE ” or “ PBX ”) and NEWT-provide…