⚙️ NEWTCF PBX Administration
24 articles
Telephone Number Main Settings
How to Update Telephone Settings: For NEWTCF Administrators
Phone numbers are used differently by different companies. They may be used as a ‘Main Line’ that rings a receptionist or Automated Attendant, an “After Hours” …
Telephone Number Auto Attendant Set Up
How to set up your Auto Attendant: For NEWTCF Administrators
Every phone call matters. Give your customers a great first impression by how they reach you - getting to the right person, the first time. This self-serve menu…
Extension Call Flow Handling Set Up
How to set up Extension Call Flows: For NEWTCF Administrators
Once a call hits an extension, you want to tell the system what to do with it, by setting up a “dial sequence” of events. Start by choosing the existing Extensi…
Extension Main Settings
How to Update Extension Setting : For NEWTCF Administrators
Your NEWT PBX was installed with all your Extensions pre-configured as per the information that you have provided us. Once logged into NEWTCF as the administrat…
Extension Voicemail Settings
How to Update Voicemail Settings on Extensions: For NEWTCF Administrators
From the Extension tab in NEWTCF, clicking on the Pencil Edit Icon at the end of the targeted extension will take you into its settings window for further manag…
Telephone Number - Detail TN Settings
How to update Ring Tones and DISA settings
Your Telephone numbers are added to your NEWT Business Phone by NEWT. Most settings are already pre-programmed, and some adjustments can be made on the Telephon…
Sound File Management
How to manage your Audio Files: For NEWTCF Administrators
The Sounds tab allows for sound file management. Here you can upload and manage sound files for your Auto Attendant including Hold Music, Holiday Messages and P…
Conference Bridge Settings
How to Manage Conference Bridges: For NEWTCF Administrators
A conference bridge is a form of remote meeting using a business phone system. Conference bridges allow employees to dial into virtual meetings from a phone. Co…
Reports for NEWTCF Administrators
Access and View Reports: For NEWTCF Administrators
The Reports Tab includes Call Detail Records, Call Recordings and Transcripts (if applicable) Record of Equipment information and MS Teams Integration informati…
Text Messaging Set Up
How Texting is set up for NEWT Mobile or Desktop: For NEWTCF Administrators
TEXT Messaging can be enabled on NEWT MOBILE or NEWT DESKTOP APPS at the time of this feature purchase (please contact your sales representative for purchase). …
Global Settings
Global Directory and Blocked Caller Settings: For NEWTCF Administrators
Global Directory Set Up The Global Directory feature allows you to enter or upload external contacts to the contact directory on desk phones and the NEWT Deskto…
E911 Settings
How to Manage E911: For NEWTCF Administrators
The E911 Dispatch Information table can be edited just like a spreadsheet. Changeable fields have a lighter background and contain the contact information used …
Telephone Number Outbound Regional Caller ID Set Up
How to Set Up Regional Outbound Caller ID: for NEWTCF Administrators
This feature is utilized for outbound calls when you want a specific phone number ID to be shown to the caller, based on specific regions you are calling. For i…
Extension Hardware Settings
Configurations for SIP Hardware: For NEWTCF Administrators
The Hardware Settings are dynamic and will appear differently depending on the hardware attached to this SIP extension. Grandstream Phones - Programmable Keys P…
Virtual Extension Configurations
Utilizing Virtual Extensions: For NEWTCF Administrators
Virtual extensions in your PBX are short, internal routing numbers not tied to any physical hardware. They are primarily used to seamlessly route calls to queue…
Extension Device Credential Management
Device Credential Management: For NEWTCF Administrators
NEWT DESKTOP and NEWT MOBILE Apps require credentials to sign into the app upon set up, in order for the phone to activate. Credentials are sent upon set up whe…
Telephone Number Caller ID Routing for Incoming Calls
How to set up Caller ID Routing for Incoming Calls: For NEWTCF Administrators
Caller ID routing is a feature that directs incoming calls to different destinations based on the caller's phone number (Caller ID). It allows businesses to cus…
Call Recordings SFTP File Access
Access Call Recording Files Securely - for Administrators
Secure access to call recording files is available via SFTP transfer. This functionality allows file access for all call recording enabled NEWT PBXs with a secu…
Setting up User Access to NEWTCF
How to set up users to access NEWTCF - USER ADMIN TAB
The initial customer administrator access is set up by NEWT or your NEWT Reseller. Once done, this person can now utilize the User Admin Tab in NEWTCF to provid…
Telephone Number Basic Call Flow
How to set up Call Flow on TN's: For NEWTCF Administrators
When someone calls your business, the most important part of the phone system is telling the call where to go. This Article explains how to set up a basic call …
Extension Call Group and Routing Set Up
How to set up Ring/Call Groups for Administrators
Groups are used to ring everyone in a particular department. You can set the extensions to ring simultaneously (not recommended) or in sequence with time-of-day…
Extension Pick-Up Group Set Up
How to set up pick-up groups: For NEWTCF Administrators
Please Note - This feature is different than a Call Group, in that not everyone’s extension will ring and is not dependent on a call flow . If you are within a …
Unified Extensions Settings
Unified Extension Set Up: For NEWTCF Administrators
Unified extensions (sometimes referred to as twinning) is way of connecting phone extensions together. This is ideal for “on the go” users that have a main Phon…
Auto Attendant Holiday Greetings Set Up
How to set up Holiday Greetings: For NEWTCF Administrators
This feature allows for multiple greetings to be recorded and enabled to play on pre-determined dates. These greetings can all be pre-set at one time and then u…